Digital Community Relations Manager
Art Basel stages the world’s premier art shows for modern and contemporary works, sited in Basel, Miami Beach, Hong Kong and Paris. Defined by its host city and region, each show is unique, which is reflected in its participating galleries, the artworks on display and the parallel content programming produced in collaboration with the local institutions. In addition to ambitious stands featuring leading galleries from around the globe, each show’s singular exhibition sectors and artistic events spotlight the latest developments in the visual arts, offering visitors new ideas, new inspiration and new contacts in the artworld.
We seek for our office in Basel, Switzerland a highly motivated personality as Digital Community Relations Manager.
Your responsibilities
Gallery Relations Development
- Establish and maintain exclusive relationships with top customers
- Support the customers in understanding the marketplace opportunities, payment modalities and after sales processes
- Manage and oversee the communication and marketing flow towards the top customers
Digital Product Development
- Customer-centric development of solutions for specific needs of the customer, together with internal departments and service providers
- Gathering of customer feedback for continuous improvement of the product as well as internal processes
Operations Management
- Managing gallery accounts and overseeing the operational setup of customer accounts
- Supporting the customer registration process to the Marketplace
- Supporting the customer service during and after the sales process
- Stellar customer attitude, strong focus on customer needs
- Professional experience within the art industry, preferable within a digital platform and/or gallery context
- Experience in marketplace sales or account management is a plus, as well as a proven success record of client acquisition and retention
- Comfortable managing communication and outreach
- Excellent communication skills
- Excellent language skills in English. Additional languages desirable (i.e. German, French, Spanish, Asian languages)
- The MCH Group is a leading international live-marketing company with a comprehensive services network spanning the entire exhibition and event market
- We develop traditional trade fairs to modern platforms and communities.
- Our exhibition portfolio includes around 90 own and guest exhibitions, and we complete around 1800 projects worldwide each year
- Our nearly 700 colleagues are active all over the globe
What to expect? Flexible working hours, a modern infrastructure, good social security, appealing benefits and a dynamic environment. You will find more information on the MCH Group here.
We stand for passion, professionalism, entrepreneurial spirit, agility and trustworthiness. Does that hold true for you too? Then we look forward to receiving your online job application.
If you have any questions or would like further information please contact Lucas Keller, Head Talent Acquisition, lucas.keller@mch-group.com. Please upload your application through this page. Applications by e-mail won’t be taken in consideration. Thank you very much.