The position is managerial and editorial in nature; the senior content manager develops digital project briefs and requirements, oversees content generation, and coordinates both internal and external production teams. The position’s primary objective is to use digital initiatives to increase engagement, both online and onsite, with the Whitney’s programming, mission and brand. As the lead liaison with Museum stakeholders, the role requires exceptional project management, storytelling and digital experience-design skills.

Responsibilities:

• Strategize and develop content across the Museum’s digital platforms
• Establish and maintain best practices for publishing on whitney.org, as well as other digital platforms, ensuring optimal usability, accessibility, and a consistent institutional voice across media
• Serve as the primary project manager for all high-profile digital initiatives working closely with stakeholders throughout the Museum
• Oversee the development of digital requirement briefs, and manage budgets and timelines.
• Oversee the production of video and audio content, ensuring a polished, consistent product; take primary responsibility for livestreams of programs and events
• Produce the institution’s storytelling series, Whitney Stories: conduct interviews, manage the editorial process, gather assets, and supervise outside contractors
• Oversee the Museum’s digital signage system and manage related contractor relationships
• Together with the Museum’s digital producer, manage website content via the Museum’s content management system, proofing and editing text for proper grammar and institutional style, and coordinating content with stakeholders throughout the Museum
• Manage Rights and Reproductions for content development
• Manage usability research initiatives in collaboration with departmental stakeholders
• Manage Q&A process for new digital initiatives
• Track the department budget
• Supervise intern staff

Requirements:

• Three to five years professional digital content management or production experience
• Exceptional storytelling and production skills across media and platforms
• Strong background in planning and execution of media and technology initiatives, design thinking a plus
• Strong editorial skills, with a keen eye for consistency, accuracy and detail
• Strong interpersonal skills and professional maturity in working with internal clients in a Museum environment; ability and desire to communicate clearly about digital initiatives with non-technical staff
• Entrepreneurial spirit and creative thinker, with a passion for innovation and contemporary culture, especially visual art and museums
• Flexible and able to work work at high levels of execution under pressure with strict deadlines
• Technical Skills Required: Knowledge of video production, image/photo editing (Adobe suite), basic knowledge of HTML; familiarity with content management systems and a variety of third-party tools, including Google Analytics, Project Management software, and major social media platforms (Facebook, Twitter, Instagram)
• Required: BA/BS or equivalent

To apply for a position, please send your resume, cover letter, and salary requirements to hr@whitney.org or:

Whitney Museum of American Art
Human Resources Department
99 Gansevoort Street
New York, NY 10014

Please be advised that due to the high volume of applications, we are only able to contact those candidates whose skills and background best fit the requirements of the job openings or internships. We will keep your resume on file should appropriate future openings become available. Please do not send catalogues or original materials. The Museum cannot assume responsibility for any original materials which are submitted. No calls, please.