Head of Exhibitor Relations – Frieze, London, UK

Contract: 1-Year Fixed-Term Contract
Location: Surrey Street, London
Working Hours: 9am–5pm (weekend work required during fair weeks)
Reports to: Director of Exhibitor Relations

Frieze is seeking a Head of Exhibitor Relations to oversee exhibitor services, coordinate exhibitor processes and systems across all fairs, and manage the London-based Exhibitor Relations team. This senior-level role ensures the successful and timely delivery of exhibitor operations across Frieze’s international art fairs.

Key Responsibilities

Exhibitor Processes Coordination

• Oversee exhibitor timelines across all fairs

• Liaise with Fair Directors and internal teams to ensure delivery on time and within budget

• Maintain and update exhibitor procedures and systems

• Coordinate debriefs with departments and contractors

• Ensure consistency across fairs in procedures and decisions

• Lead collaboration with Digital and Data teams to maintain exhibitor platforms and database integrity

• Support onboarding of Expo Chicago and The Armory Show teams into Frieze systems

• Track improvements and research sector developments

Exhibitor Services Delivery

• Oversee applications processes and committee meetings across fairs

• Manage exhibitor manual launches and stand plan approvals

• Liaise with Production and Finance teams, including gallery invoicing and debt collection

• Oversee gallery communications and online content delivery

• Support Directors with curated sections

• Act as escalation point for exhibitor-related issues

• Contribute to overall exhibitor strategy and innovation

Team Management

• Lead and manage the Exhibitor Relations team

• Conduct 1:1 meetings and fair-specific briefings

• Set team goals and support professional development

• Recruit and train team members as required

Profile

• Senior-level experience in arts and/or large-scale events

• Strong leadership and stakeholder management skills

• Proven ability to manage complex, fast-paced timelines

• Budget management experience

• Conflict resolution and negotiation skills

• Familiarity with CRM systems and project management tools