Manager, Visitor and Member Experience

Published: 13 November 2023

New York, NY | Full Time | Experienced

Join the Team at the Whitney Museum of American Art

Be part of the dedicated Visitor and Member Experience (VME) team at the leading Museum of 20th and 21st Century American Art.

Role Overview

As a Manager in the VME team, you will be responsible for maintaining operational integrity, ensuring efficiency in admissions, ticketing, coat check, and wayfinding. Your focus is to create a positive visitor experience. This position is integral to the integrated management team, working with Visitor and Gallery Assistants, Visitor and Member Assistants, and volunteers.

Responsibilities

• Advocate for developing audiences and enhancing audience experience while meeting revenue goals.
• Ensure excellent and consistent service across all visitor and member interactions.
• Collaborate with staff to align operations with museum policies and overall goals.
• Work closely with institution colleagues for a customer service approach in exhibition, program, and performance planning.

Qualifications

• Minimum 5 years of leadership experience in retail, sales, or customer service.
• 5–7 years of public-facing customer service experience.
• Proficiency in staff scheduling and payroll for large teams.
• Genuine interest in public-facing customer service interactions.
• Professional communication skills by phone, email, and in-person.
• Sound judgment, proven problem-solving skills, and the ability to work well under pressure.
• Previous experience in constituent database and POS systems; familiarity with Raiser’s Edge preferred.
• Interest in art and non-profit management is a plus.

Working Conditions

• Full-time schedule: Tuesday through Saturday, with evenings and holidays often required.
• Compensation: Fixed at $72,000 per annum.
• Benefits: Medical, Dental, Vision, 403(B) elections, Generous Paid Time off, Commuter benefits, Admission to renowned museums, Pet insurance, and discounted Citibike membership.

About the Whitney

Founded in 1930, the Whitney Museum of American Art houses the foremost collection of American art from the twentieth and twenty-first centuries. The Whitney celebrates the complexity and diversity of art and culture in the United States, defining what is innovative and influential in American art today.