Working within a bustling atmosphere as part of a passionate team, this role as a Programming & Partnerships Officer plays a core part in providing fantastic customer service across two properties.
Salary: £17,721pa for part time 30 hours per week
Hours: Wherever possible we aim to offer a consistent working pattern; however, it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible and discuss this with you.
We’re ideally looking for someone to work during our core hours of 9am-5pm which will include bank holidays, school holidays, weekends and to include some evening shifts; to be discussed at interview.
Contract: 2 years fixed term role
Interviews: 7th and 9th August and will include a site orientation tour
If you have any questions about this role please contact: catherine.hazley@nationaltrust.org.uk
What it’s like to work here
Formby is a highly designated and much-loved coastal site, which welcomes around 1.16 million visitors annually. It’s not without its challenges and we are always looking at the best ways to manage this site for nature and people too.
You’ll also work across the portfolio at Rufford Old Hall, a Tudor mansion in Ormskirk home to 500 years of Hesketh family history. Everyday is different in the portfolio, so all of our team are enthusiastic, flexible and able to think on their feet.
You’ll be part of the Programming & Partnerships Team, working closely with the Senior Programming & Partnerships Officer (the Line Manager for this role). You’ll be part of the operational team working across the two places, plus many volunteer colleagues too. You will also work alongside the wider property team consisting of our Ranger, Facilities, Welcome and Food & Beverage Teams.
What you’ll be doing
As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service and experience to all our visitors, every day. As a Programming & Partnerships Officer, it’s your role to ensure that the experience our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
You’ll be responsible for planning and delivery of programming and building partnerships within the community. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the operational teams to link everything we do back to our cause and the on-going work we do.
You’ll deliver high standards of presentation across the properties and ensure all communications with our visitors are clear and consistent.
You’ll be required to drive vehicles including vans and 4x4s to successfully deliver events onsite. Full UK Driving Licence is essential for this role.
Who we’re looking for
Ideally you’ll have / be:
- Ability to work in a team – flexible and adaptable
- Well organised & able to work with minimum supervision
- Helpful & friendly with a genuine enthusiasm for working with people
- Customer focused with a positive attitude & excellent customer service skills
- Enthusiastic with a willingness to learn & a can do attitude
- Willing to work outside in all weathers.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Click here to find out more about the benefits we offer to support you.
