Expiry date: 23:59, Sun, 1st Oct 2023
Location: London
Salary: £28,000 Per Annum
Benefits: Complementary tickets to ICA exhibitions, cinema screenings, and select events, an annual season ticket loan, and discounts in the bookshop, cafe, and for editions.
Job Overview
As the Membership Manager at the Institute of Contemporary Arts (ICA), you will be a key member of the Development team. Your role involves developing and executing a dynamic Membership strategy, with the aim of relaunching the program this year. In this role, you will serve as the primary point of contact for all Membership-related inquiries, offering support to visitors and Members for online and phone ticket bookings while delivering exceptional customer service.
Responsibilities
Membership Strategy
- Collaborate with the Head of Development to devise and implement Membership sales strategies, focusing on Member acquisition and retention targets.
- Ensure effective representation and promotion of Membership across all ICA departments, programs, and commercial activities.
Member Engagement
- Nurture and engage Members through regular communication campaigns, events, promotions, and exclusive benefits.
- Organize monthly ‘Mondays for Members’ cultivation and stewardship events.
- Process new and existing Memberships through various payment systems, adhering to data protection policies.
Financial Administration
- Prepare monthly reports on revenue, retention, churn, and acquisition trends.
- Collaborate with the Finance Department to compile an annual Profit & Loss Statement for Membership.
Customer Service
- Provide exceptional customer service, addressing Member inquiries and troubleshooting.
- Train and collaborate with Front of House Teams to upsell Memberships and assist with Member queries.
- Liaise with the ICA Bookstore and ICA Artists’ Editions Teams regarding Membership benefits.
Qualifications
We seek candidates with the following qualifications:
- Self-motivated team player with strong organizational and communication skills.
- Interest in the arts.
- Commitment to diversity and inclusion.
- Ability to work well under pressure and independently problem-solve.
- Proficiency in IT, including Office packages.
- Experience with membership or subscription schemes, preferably in the arts.
- Innovative thinking to drive engagement and maximize opportunities.
- Proficiency in financial administration and various payment systems.
- Record of working with CRM databases and analytics.
- Knowledge of the ICA and enthusiasm for its programs.
- Experience with Spektrix database (desirable).
Application Process
To apply, please create an account on our recruitment portal (accessible via the ‘Apply Here’ button above) and submit your CV along with answers to the following application questions:
- Explain how your skills and experience qualify you for this role.
- Identify the key skills required for this role and provide examples of your relevant experience.
- Describe your experience in tracking financial data and collaborating with a Finance team.
- Outline your marketing experience or experience working with a Marketing team.
